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Privacy Policy

Last Updated: [Insert Date]

Filly’s Horse Transport (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, contact us, or use our services.

1. Information We Collect

We may collect the following information when you contact us or use our services:

  • Personal details – your name, address, telephone number, and email address

  • Booking details – collection and delivery addresses, horse details, and journey requirements

  • Payment information – if applicable, for processing payments

  • Technical information – such as your IP address, browser type, and usage data when visiting our website

2. How We Use Your Information

We use your personal information to:

  • Provide and manage our horse transport services

  • Respond to enquiries and provide quotes

  • Maintain accurate booking and service records

  • Communicate updates relating to your booking

  • Comply with legal and regulatory requirements

We do not sell or share your personal data with third parties for marketing purposes.

3. How We Store Your Data

Your personal information is stored securely and retained only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

4. Sharing Your Information

We may share your data only when necessary to:

  • Meet legal or regulatory obligations

  • Work with trusted service providers assisting in delivering our services (e.g. payment processors)

All third parties are required to protect your information and use it only for agreed purposes.

5. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data (where applicable)

  • Object to or restrict the processing of your data

  • Request transfer of your data to another service provider

To exercise these rights, contact us using the details below.

6. Cookies & Website Tracking

Our website may use cookies or similar technologies to improve your browsing experience. You can adjust your browser settings to decline cookies if you prefer.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Filly’s Horse Transport
Tel: 07859 894394
Email: info@fillyshorsetransport.com

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